Frequently Asked Questions By ABDT Sales Representatives

---

DENTAL LABORATORY FAQs

---

Q: What does Afterburner Dental Technologies do?
A: Our primary focus is to assist dentists and dental laboratories increase the volume of CAD they can produce per day and so increase CAD/CAM production of restorations without increasing manpower to handle the higher volumes. With confidentiality at the forefront of our operation, none of your data/information is divulged externally, including anther lab, nor do we publish the details of any member or extend that offer/ information to 3rd parties. 

Q: What is Digital Dentistry?
A: Digital Dentistry is a solution utilizing the most proficient technology when providing a range of pathways dentists or dental laboratories can choose when engaging from CAD services (Crown, Inlay, Outlay, Bridge, Veneers and Implants), Intraoral or Tabletop Scanner solutions and milling machines.

Q: So are you equipment sellers?
A: No, Afterburner Dental Technologies is not an equipment reseller; we are a complete pathway solution provider. We are not just selling scanners, milling machines or software. Our mandate is to provide that latest and most proficient digital equipment as to help dentists and dental labs increase their volumes and standardize the quality of their laboratory production.  

Q: I have desktop scanners already. How can you speed up our production?
​A: ABDT also works closely with dentists and dental laboratories to promote the digital pathway at a clinical level. The fastest and most affordable way to provide restorations is to produce them by a digital workflow. A fully digital workflow will allow you to increase production, reduce manpower costs, reduce shipping and handling charges as we also supply intraoral scanners to dentists and reduce turnaround times to the dentist. Your dentists (or our members who are looking for a digital lab) once members will upload scans to our design hub and the CAD will be sent directly to your laboratory for production. All CAD must be viewed and accepted before production and if any modifications are required you simply request ABDT to make them and then re-check before production.  

1. So are you competing with the services of a Dental Laboratory?

1. NO! ABDT is not here to replace your dental laboratory. We streamline the process from the clinical phase educating dentists on proper tooth preparation methods for an ideal restoration, through Shade Taking and cementation processes that are specific to the planned restoration (standard cements, bonding resins, dual-cure cements etc). The digital workflow is encouraging dentists to buy in-clinic milling machines so laboratories need to become more involved and engage with dentists keep that connection solid. That’s where ABDT helps you. ABDT helps to embed you laboratory into the heart of the dental clinic.

 

1. So if it’s already happening in dentistry why should I use ABDT?

1. Simple:
   • ABDT is the only bespoke solution provider where you as the Dental Technician and the Dentist have total control of the production pathway from the initial planning stage, tooth preparation, intraoral or desktop scan right through to milling. ABDT works hand-in-hand with you. The planning stage also includes implant dentistry and surgical guide production so now the technician can become more involved with implant planning.
   • The most difficult part of the process is making an aesthetic restoration with the right shading. Dentists are limited in their understanding of taking a shade and usually provide limited information with a questionable photograph! ABDT has the industry leading Shade Map solution where we send you a colour map with your CAD file so now it’s as easy as “paint by numbers”. This gives the technician a colour corrected image from which the shade map is developed.
   • ABDT offers desktop and intraoral scanning solutions with a custom built laptop that links you directly with ABDT headquarters. This laptop is also a direct link between the dentist and a real ABDT team member for all your service needs. 
   • All other CAD/CAM solutions expect either the dentist or the laboratory technician to take time away patients to carry out the steps already explained above. ABDT understands time cannot be wasted hence our motto “as precious as time”.
   • ABDT provides CAD and CAM services, assists with fabrication and works with global partners for scanning solutions (intraoral and desktop), milling solutions and the latest milling materials for “Same day” restorations.
   • ABDT helps dentists and technicians properly shade restorations and most importantly will provide web based training and education on all the products and material we recommend including ideal clinical techniques ranging from tooth preparation to recommended cementation techniques.
   • An ideal tooth preparation that meets the reduction guidelines for specific materials with clear margins is the foundation of a well-fitting and durable restoration. Everything a dental laboratory needs to make great restorations!
   • ABDT has variable pricing solutions so if you do not need your CAD immediately then the cost is reduced. For busy dental laboratories we also offer Block Pricing where you can pre-order a block (see website for block sizes) and benefit from further price reductions. Blocks range from 1000CAD to 10,000CAD.
   • ABDT can return a completed CAD to a technician in under 30 minutes anywhere globally for urgent cases or, if speed is not paramount, you can benefit from our Variable Pricing options that are turnaround time dependant.
   • With new data protection laws ABDT offers secure CAD storage solution options also so you’re data is always safe with ABDT.
   • ABDT Help offers back end support, via our bespoke laptops provided with our scanning equipment, where one of our service engineers can remote log in to check any issues with an intraoral scanner, desk scanner and even a milling machine. They will then create a report and arrange assistance. If it is a software issue ABDT will deal with those on an urgent basis (usually when they log in).
   • ABDT solutions at every level offer savings in cost on traditional re-seller pricing but as a concept no other company provides this degree of 1-to1 service.

 

1. How do you join?

1. Simple go to our website www.afterburnersolution.com and fill i n the membership form.

 

1. How do I pay for membership and services?

1. All our services are clearly priced on the website and payments are taken via PayPal.

 

1. Does ABDT invoice for services?

1. In order to remain competitive we invoice at time of service on smaller or individual CAD requests. For significantly large Dental Laboratory orders arrangements can be made and this requires CAD block orders in excess of 1000CAD per week.

 

1. What if I am not happy with a CAD?

1. ABDT requests that whenever you receive a CAD it must be reviewed by the dentist and approved. If any changes are required then simply resubmit with you your list of changes needed. The CAD will be re-drawn for you to again review. We only sign off on a CAD when we get the approval of the clinician.

 

1. How long does a membership last?

1. 1 year then renew online. Renewals are always at a reduced rate.

 

1. If I have multiple Dental Laboratories could ABDT help us set up Group Membership?

1. Yes,

 

1. If I already have a scanner (intraoral or desktop) can I still work with ABDT?

1. Yes, as long as your scanner generates a fully open .STL, .PLY or .DCM file.

 

1. If I already have a scanner and a Milling machine will ABDT provide support?

1. As this equipment was not provided by ABDT so we cannot provide any hardware support. You would need to install Team Viewer onto your hardware to discus CAD but we will not access your scanning or milling equipment. 

What are my shipping options?Overnight your case to Glidewell using FedEx and pay just $7 each way ($14 round-trip per box; contiguous U.S. only). Rush service is available for most products, but must be prescheduled; call 855-289-9657 before the case is shipped.
 
Additional Shipping OptionsUSPS Priority Mail

​Inbound: No charge with our prepaid USPS Priority Mail shipping label. Prepaid USPS Priority Mail inbound shipping labels can be ordered by calling Customer Service at 855-289-9657. Shipments typically arrive at the lab in 2–3 business days. We recommend placing your sealed case box in a Priority Mail bag (available from your post office). Then, affix our prepaid USPS Priority Mail shipping label to the outside.
Outbound: $6
Shipments will arrive at your office in 2–3 business days. Each shipment has a bar code with a tracking number to track the package en route to your office.
UPSInbound: UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.
Outbound:
UPS Blue: $7
Shipments will arrive on the second business day to most areas.
UPS Red: $25
Overnight delivery to most areas.

What are shipping rates for Alaska, Hawaii and Puerto Rico?USPS Priority MailShipments are typically delivered in 2–3 business days. (Please see Additional Shipping Options for details about USPS Priority Mail inbound/outbound shipping.)
Inbound: No charge with our prepaid USPS Priority Mail shipping label.
Outbound: $10
FedExOvernight delivery for most areas.
Inbound/outbound:
Alaska: $45.00
Hawaii: $25.00
Puerto Rico: $55.00
DHL (Puerto Rico only)Overnight delivery for most areas.
Inbound/outbound: $65.00
UPSInbound: UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.
Outbound:
UPS Blue: $20
Shipments will arrive on the second business day to most areas.
UPS Red: $35
Overnight delivery to most areas.

How do I save on shipping?Start saving money today when you send two or more cases in a single case boxSave money when you send two or more cases in a single case box. Simply pack more than one case into your case box; your account will be charged just $7 per box each way when you use FedEx. Bundle today and see your savings start stacking up tomorrow!
To send a case:Completely fill out prescription. Please check all required boxes to ensure your Rx specifications are met. Then, carefully package your case, including your prescription, with tape box securely shut. We ask that you follow these steps when packing your case:

1. Place foam on bottom of box
2. Separate models, and secure impressions and bites
3. Arrange contents in a plastic bag for proper infection control
4. Place foam on top of contents
5. Add prescription
6. Tape box securely shut

When bundling cases, separate the cases in plastic bags and staple prescription to the outside of each bag for accurate identification.
Once box is securely taped shut, attach a Glidewell preprinted FedEx shipping label to top. Please note that you must use a preprinted Glidewell shipping label to avoid being billed by FedEx at a much higher cost. To request additional preprinted labels or shipping supplies, please contact Customer Service.
If you are sending a prescheduled rush case, write RUSH on the outside of the box/package, as well as on the prescription.

How can I schedule a pickup of my FedEx package?Call 855-289-9657 or use “My Account” to schedule an in-office case pickup. We will receive your package on the next business day. Please note that overnight delivery may not be available in certain rural areas.

How can I track my shipment?

You can track your case with FedEx or call us at 855-289-9657.

How can I get a copy of my invoice?Call 855-289-9657 or use “My Account” to view invoices and make payments, take care of all your shipping needs, inquire about cases, and more!

What is Glidewell's warranty on products and services?View our Policies and Warranty or contact customer service at 855-289-9657.

Membership

---

1. Which Membership To Buy ?
​A. Answer to  Question.

2. Process To Join ? 
A. Answer to Question.

Services

---

1. Which Membership To Buy ?
​A. Answer to  Question.

2. Process To Join ? 
A. Answer to Question.