Frequently Asked Questions
FAQ
How do I request shipping supplies?
We offer shipping supplies for free, including:
- FedEx Airbills
- USPS Priority Mail Pre-Paid Shipping Labels
- Bags
- Case Boxes
- Rx Forms
What are my shipping options?Overnight your case to Glidewell using FedEx and pay just $7 each way ($14 round-trip per box; contiguous U.S. only). Rush service is available for most products, but must be prescheduled; call 855-289-9657 before the case is shipped.
Additional Shipping OptionsUSPS Priority Mail
Inbound: No charge with our prepaid USPS Priority Mail shipping label. Prepaid USPS Priority Mail inbound shipping labels can be ordered by calling Customer Service at 855-289-9657. Shipments typically arrive at the lab in 2–3 business days. We recommend placing your sealed case box in a Priority Mail bag (available from your post office). Then, affix our prepaid USPS Priority Mail shipping label to the outside.
Outbound: $6
Shipments will arrive at your office in 2–3 business days. Each shipment has a bar code with a tracking number to track the package en route to your office.
UPSInbound: UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.
Outbound:
UPS Blue: $7
Shipments will arrive on the second business day to most areas.
UPS Red: $25
Overnight delivery to most areas.
- What are shipping rates for Alaska, Hawaii and Puerto Rico?
Inbound: No charge with our prepaid USPS Priority Mail shipping label.
Outbound: $10
FedExOvernight delivery for most areas.
Inbound/outbound:
Alaska: $45.00
Hawaii: $25.00
Puerto Rico: $55.00
DHL (Puerto Rico only)Overnight delivery for most areas.
Inbound/outbound: $65.00
UPSInbound: UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.
Outbound:
UPS Blue: $20
Shipments will arrive on the second business day to most areas.
UPS Red: $35
Overnight delivery to most areas.
How do I save on shipping?Start saving money today when you send two or more cases in a single case boxSave money when you send two or more cases in a single case box. Simply pack more than one case into your case box; your account will be charged just $7 per box each way when you use FedEx. Bundle today and see your savings start stacking up tomorrow!
To send a case:Completely fill out prescription. Please check all required boxes to ensure your Rx specifications are met. Then, carefully package your case, including your prescription, with tape box securely shut. We ask that you follow these steps when packing your case:
- Place foam on bottom of box
- Separate models, and secure impressions and bites
- Arrange contents in a plastic bag for proper infection control
- Place foam on top of contents
- Add prescription
- Tape box securely shut
Once box is securely taped shut, attach a Glidewell preprinted FedEx shipping label to top. Please note that you must use a preprinted Glidewell shipping label to avoid being billed by FedEx at a much higher cost. To request additional preprinted labels or shipping supplies, please contact Customer Service.
If you are sending a prescheduled rush case, write RUSH on the outside of the box/package, as well as on the prescription.
How can I schedule a pickup of my FedEx package?Call 855-289-9657 or use “My Account” to schedule an in-office case pickup. We will receive your package on the next business day. Please note that overnight delivery may not be available in certain rural areas.
How can I track my shipment?
You can track your case with FedEx or call us at 855-289-9657.
How can I get a copy of my invoice?Call 855-289-9657 or use “My Account” to view invoices and make payments, take care of all your shipping needs, inquire about cases, and more!
What is Glidewell's warranty on products and services?View our Policies and Warranty or contact customer service at 855-289-9657.
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